ARMED FORCES FUND BOARD

"LTAT's Success, Benefits Members of the Armed Forces"


July - December 2017

No.
Clients Charter
Target
Achievement
Jul
August
Sep
Oct
Nov
Dec
1
Customers’ Satisfaction Index
90%
96.28%
94.78%
94.19%



2
Processing of all Members’ Withdrawals and Payment under the Death & Disablement Scheme within 24 hours
100%
100%
100%
100%



3
Processing of all Housing Withdrawals within 24 hours
100%
100%
100%
100%




January - June 2017

No.
Clients Charter
Target
Achievement
Jan
Feb
March
April
May
June
1
Customers’ Satisfaction Index
90%
98.34%
95.68%
95.79%
97.40%
96.72%
96.81%
2
Processing of all Members’ Withdrawals and Payment under the Death & Disablement Scheme within 24 hours
100%
100%
100%
100%
100%
100%
100%
3
Processing of all Housing Withdrawals within 24 hours
100%
100%
100%
100%
100%
100%
100%

July - December 2016

No.
Clients Charter
Target
Achievement
Jul
August
Sep
Oct
Nov
Dec
1
Customers’ Satisfaction Index
90%
88.62%
93.00%
91.19%
96.14%
99.19% 99.29%
2
Processing of all Members’ Withdrawals and Payment under the Death & Disablement Scheme within 24 hours
100%
100%
100%
100%
100%
100%
100%
3
Processing of all Housing Withdrawals within 24 hours
100%
100%
100%
100%
100%
100%
100%

January - June 2016

No.
Clients Charter
Target
Achievement
Jan
Feb
March
April
May
June
1
Customers’ Satisfaction Index
90%
97.78%
96.42%
97.28%
88.30%
87.96%
92.41%
2
Processing of all Members’ Withdrawals and Payment under the Death & Disablement Scheme within 24 hours
100%
100%
100%
100%
100%
100%
100%
3
Processing of all Housing Withdrawals within 24 hours
100%
100%
100%
100%
100%
100%
100%

July - December 2015

No.
Clients Charter
Target
Achievement
July
Aug
Sep
Oct
Nov
Dec
1
Customers’ Satisfaction Index
90%
93.54%
93.00%
94.03%
94.66%
96.47%
98.49%
2
Processing of all Members’ Withdrawals and Payment under the Death & Disablement Scheme within 24 hours
100%
100%
100%
100%
100%
100%
100%
3
Processing of all Housing Withdrawals within 24 hours
100%
100%
100%
100%
100%
100%
100%

January - June 2015

No.
Clients Charter
Target
Achievement
Jan
Feb
March
April
May
June
1
Customers’ Satisfaction Index
90%
97.53%
94.60%
93.19%
93.88%
94.75%
94.23%
2
Processing of all Members’ Withdrawals and Payment under the Death & Disablement Scheme within 24 hours
100%
100%
100%
100%
100%
100%
100%
3
Processing of all Housing Withdrawals within 24 hours
100%
100%
100%
100%
100%
100%
100%

July - December 2014

No.
Clients Charter
Target
Achievement
July
Aug
Sep
Oct
Nov
Dec
1
Customers’ Satisfaction Index
90%
94.39%
94.85%
94.08%
94.92%
93.58%
96.03%
2
Processing of all Members’ Withdrawals and Payment under the Death & Disablement Scheme within 24 hours
100%
100%
100%
100%
100%
100%
100%
3
Processing of all Housing Withdrawals within 24 hours
100%
100%
100%
100%
100%
100%
100%

January - June 2014

No.
Clients Charter
Target
Achievement
Jan
Feb
March
April
May
June
1
Customers’ Satisfaction Index
90%
97.53%
94.60%
94.55%
93.97%
97.37%
95.15%
2
Processing of all Members’ Withdrawals and Payment under the Death & Disablement Scheme within 24 hours
100%
100%
100%
100%
100%
100%
100%
3
Processing of all Housing Withdrawals within 24 hours
100%
100%
100%
100%
100%
100%
100%

Year 2013

No.
Clients Charter
Target
Achievement
1
Customers’ Satisfaction Index
90%
93.35%
2
Processing of all Members’ Withdrawals and Payment under the Death & Disablement Scheme within 24 hours
100%
100%
3
Processing of all Housing Withdrawals within 24 hours
100%
100%

Year 2012

No.
Clients Charter
Target
Achievement
1
Customers’ Satisfaction Index
90%
94.41%
2
Processing of all Members’ Withdrawals and Payment under the Death & Disablement Scheme within 24 hours
100%
100%
3
Processing of all Housing Withdrawals within 24 hours
100%
100%

Year 2011

No.
Clients Charter
Target
Achievement
1
Customers’ Satisfaction Index
90%
95%
2
Processing of all Members’ Withdrawals and Payment under the Death & Disablement Scheme within 24 hours
100%
100%
3
Processing of all Housing Withdrawals within 24 hours
100%
100%

Year 2010

No.
Clients Charter
Target
Achievement
1

Customers’ Satisfaction Index

90%
94%
2
Processing of all Members’ Withdrawals and Payment under the Death & Disablement Scheme within 24 hours
100%
100%
3
Processing of all Housing Withdrawals within 24 hours
100%
100%

Year 2009

No.
Clients Charter
Target
Achievement
1

Customers’ Satisfaction Index

90%
92%
2
Processing of all Members’ Withdrawals and Payment under the Death & Disablement Scheme within 24 hours
100%
100%
3
Processing of all Housing Withdrawals within 24 hours
100%
100%

Year 2008

No.
Clients Charter
Target
Achievement
1

Customers’ Satisfaction Index

90%
92%
2
Processing of all Members’ Withdrawals and Payment under the Death & Disablement Scheme within 24 hours
100%
100%
3
Processing of all Housing Withdrawals within 24 hours
100%
100%


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Contact Us

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Lembaga Tabung Angkatan Tentera
12th Floor, Bangunan LTAT,
Jalan Bukit Bintang, 55100 

KUALA LUMPUR
Emel: ltat[at]ltat.org.my


Tel: (60) 3-2148 9777
Faks: (60) 3-2142 7646